A visitor lands on your site with a question. If nobody's there to answer it, they leave, often to a competitor's site instead. AI Convo's website widget answers instantly, trained on your own FAQs and pricing, captures the enquiry, and hands over to your team when it's ready. Here's exactly how it installs, what it's grounded in, and where its limits are.
Your web person adds a single script tag to your site's template, WordPress, Shopify, Wix or a custom build all work the same way.
Choose which pages show the widget. Some businesses run it site-wide; others limit it to product or pricing pages where questions actually happen.
Set the widget's position, colour and greeting message so it feels native to your site rather than a bolted-on plugin.
The widget is designed to work on mobile screens, tested at common breakpoints as part of setup before you go live.
The bot is trained on the FAQs, pricing, policies and product content you approve, so it answers from your actual business, not a generic script. If a question falls outside what it's been trained on, it says so and offers a handover to your team instead of guessing.
The bot asks for a name and contact detail only after establishing genuine interest, with a visible consent statement, and stores the enquiry in your dashboard.
A visitor can ask for a person at any time, and the bot recognises when a question needs one, low-confidence answers are flagged, not invented.
If the widget can't load (script blocked, connection issue), your site keeps working normally, the chatbot is additive, not a dependency for your core site to function.
Before launch, note your current enquiry volume, average response time and form completion rate, so you have something real to compare against.
The widget runs over HTTPS and doesn't require access to the rest of your site's codebase or database, it's an embedded, sandboxed component.
The widget may set a cookie to remember an in-progress conversation across page views. This is disclosed in your site's cookie notice, which your web team should update.
| Contact form | AI Convo website chatbot | Live chat (human) | |
|---|---|---|---|
| Availability | 24/7, but one-way | 24/7, two-way conversation | Office hours only, typically |
| Answers questions | ✗ | ✓ | ✓ |
| Instant response | ✗ | ✓ | During staffed hours |
| Cost to scale | Low | Flat monthly plan | Rises with headcount |
Full comparison: AI Chatbot vs Live Chat for Singapore Businesses.
Book a free demo and we'll show the widget trained on your business, before you commit to anything.
Tell us your website platform and we'll be in touch.