Most Singapore buying decisions happen on WhatsApp, not on a website form. AI Convo runs a business-trained agentic AI chatbot on your WhatsApp Business number: it answers questions instantly, captures and qualifies leads, and hands the conversation to your team the moment a person is needed. This page covers exactly what's live, what WhatsApp itself restricts, and what we need from you to set it up.
The bot answers FAQs and pricing questions from your approved material, captures a lead's name and contact details, checks availability where a booking system is connected, and hands over to your team when a conversation is ready to close or needs a person's judgement.
These are platform rules set by Meta, not limits AI Convo imposes.
You need a WhatsApp Business number your company controls, verified through the WhatsApp Business API. This isn't the free consumer WhatsApp app on a personal phone.
Once a customer messages you, you can reply freely for 24 hours. After that window, only pre-approved message templates can be sent, this governs any proactive outreach or reminder.
Templates for things like appointment reminders or order updates need to be submitted and approved by Meta before use. We help draft these, but Meta approves them.
Marketing-style messages outside an active conversation need the customer's prior opt-in. Transactional replies to an active conversation don't carry the same requirement.
Messages pile up outside office hours. Whoever's free replies, with inconsistent tone and no record of what was promised. Bookings get missed while someone types the same answer for the fifth time that day.
Every message gets an instant, on-brand reply. Leads are captured and logged automatically. Your team only steps in for the conversations that actually need a person, with the full chat history already in front of them.
We don't publish a specific percentage uplift for your business in advance, results depend on your enquiry volume, response quality before automation, and how well the bot is trained. Use our Implementation & ROI guide to work out your own numbers.
The bot answers from the FAQs, pricing and policies you approve during onboarding. If a question falls outside that material, or a customer clearly wants a person, it says so and hands over rather than guessing. Your team can review past conversations and correct anything that reads wrong, feeding that correction back into future replies.
Consent, retention and access requests for WhatsApp conversations are handled under the same controls as every other channel. See exactly how.
Book a free demo and we'll show AI Convo trained on your business, answering the way your customers actually ask.
Tell us about your business and we'll be in touch.