Before you buy any AI chatbot, from us or anyone else, work out your own baseline and your own numbers. This guide gives you a readiness scorecard, an implementation plan, and an ROI formula that uses your enquiry volume, staffing cost and conversion data, not a marketing percentage borrowed from someone else's business.
Score yourself honestly on each of these before starting. Two or fewer "yes" answers means spend a few weeks preparing first.
Pick one workflow to start with, FAQs and lead capture is the most common first scope, and write down these numbers before you launch anything:
How many customer messages/calls do you get per week, across the channel(s) you're automating?
How long does it currently take, on average, to reply to a new enquiry?
Of all enquiries, what share turn into a real sales conversation today?
Roughly how much staff time (in hours or salary-equivalent) goes into answering these enquiries each week?
Pull together your actual FAQs, pricing sheet, and any policy documents (returns, bookings, service terms) the bot should be trained on.
Start with your single highest-volume, lowest-complexity enquiry type. Expand once that's working well, not before.
Name one person accountable for reviewing conversations and deciding when to expand scope, even in a one-person business, that person is you.
| Risk | Mitigation |
|---|---|
| Bot gives a wrong answer | Weekly conversation review in the first month; low-confidence handover built in |
| Customer frustrated by automation | Always-visible option to reach a person |
| Staff don't act on handed-over conversations | Agree response-time expectations internally before launch |
| Data-handling concerns | Review the PDPA-Compliant AI Chatbot page before launch |
Enter your own figures below. The output is only ever a function of what you type in, never a borrowed percentage.
At your numbers, this frees up $350 a month more than it costs.
This is a planning tool, not a quote, it recalculates instantly and holds no numbers we haven't shown you above.
Review every handover from the past 30 days. Are the right conversations being escalated? Is anything getting through that shouldn't?
Compare your new response time and qualified lead rate against your original baseline. Expand scope if things are working.
Make a scale-or-stop decision based on your own measured numbers, not a general industry claim. If it's working, expand channels or scope; if it isn't, diagnose why before abandoning the idea entirely.
Book a free demo and we'll help you work through the readiness scorecard and ROI formula together, using your real figures.
Tell us your enquiry volume and we'll be in touch.