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Omnichannel

One Omnichannel AI Chatbot for Every Customer Conversation

Your customers don't wait on your website. They message on WhatsApp, DM your Facebook Page, and move between all three before they buy. Here's exactly what's live today, what we're building next, and what's actually changed since the original AI Convo. Want the full detail on one channel? Go straight to WhatsApp or website chat.

What we have

The same AI Convo you know, a sharper engine underneath

Every channel below runs on this same engine. Same brand, same team, more capability under the hood.

An AI employee that acts, not just answers

Most chatbots stop at replying. AI Convo takes the next step on its own: it answers the question, qualifies whether the person is a real buyer, captures their details and routes them straight to your team, ready to follow up. Every captured lead is logged with the context it came from, so nothing sits forgotten in a chat window.

Know who to call first

Not every chat is a buyer. AI Convo reads each conversation and scores it hot, warm or cold based on what the person actually said, so your team spends the morning on the people ready to buy, not scrolling through every transcript to find them.

Your team can step in, both directions

A real handover goes both ways. When a conversation gets sensitive or high-value, your staff can jump straight into a live web chat and take over, then hand it back to the AI afterwards. The full conversation carries across, so the customer never has to repeat themselves and your team never picks up blind.

Trains on your notes, PDFs and photos, not just your website

Your business knowledge is not all on your website. It is in a price list PDF, a scanned menu, a photo of your service board, a page of notes. AI Convo reads all of it, with text recognition built in, so you are not re-typing everything into a form just to train the bot.

Your data is walled off from every other client

AI Convo is built so one business's data can never leak into another's. Every record is isolated at the database level to your account alone, secrets are encrypted, and the system is guarded against the web requests attackers use to reach internal data. It was built this way from day one, not bolted on, and independently penetration-tested by a CREST-accredited firm.

Answers from a frontier AI model

Most budget chatbots run on a basic, older AI engine, and it shows the moment a customer asks something off-script. AI Convo runs on a top-tier language model, so replies stay accurate, in your brand voice, and grounded in the material you approved, with a person able to step in whenever it matters.

Live today

Three channels, answering right now

These are running for real businesses today, not a roadmap promise.

A
AI Convo
replying instantly
Hi! Welcome to Lumina Dental. Looking to book a check-up, or have a question?
Do you do Invisalign? Roughly how much?
Yes, Invisalign starts at $4,500 with 0% instalments. Could I get your name & number so our team sends a tailored quote?
Jonathan, 9123 4567
Lead captured & routed to your sales team
WEBSITE Live now

Turn browsers into conversations

Your website is usually the first stop, and it's where a small unanswered question quietly ends the visit. How much. Do you cover my area. Can I get it by Friday. AI Convo answers while the person is still on the page, works out how serious they are, and gets their details before they close the tab.

Core highlights
  • Respond instantly on-site: no waiting, no lost prospects
  • Guide visitors to booking, purchase or contact
  • Capture names, phone, email and key intent data
  • Train the chatbot on your exact FAQs, tone and brand messaging
  • Hand the chat to a real person the moment it needs one
A Singapore business owner using WhatsApp to reply to customers, lit by a green message glow WhatsApp
Live now

Automate conversations where business actually happens

Singapore decides on WhatsApp. Price check, scheduling, then the final "ok confirm." The trouble is that customers treat it like texting a friend, so a reply that arrives the next morning arrives after they've already booked someone else. AI Convo answers in the moment, from your approved pricing and availability, and keeps the enquiry alive until your team picks it up.

Core highlights
  • Auto-reply 24/7 with answers, prices, catalogues and info
  • Capture and store lead details securely in your dashboard
  • Handle booking flows
  • Switch to human takeover anytime when a deal is ready to close
A Singapore business owner responding to Facebook Messenger enquiries, lit by a blue message glow Messenger
FACEBOOK Live now

Answer the Page messages nobody is watching

Your Facebook Page collects more messages than you think, and the inbox is usually the one nobody has claimed. Pricing questions, service requests, "are you open today," most of it landing in the evening. AI Convo answers every one, qualifies who's worth a call, and puts the details somewhere your team will actually see them.

Core highlights
  • Instant 24/7 auto-replies to Facebook Page messages
  • Share pricing, service info and catalogues directly in Messenger
  • Capture lead details (name, contact and intent) through chat
  • Provide call links or contact details so customers can book directly
  • Human takeover when a conversation is ready to close
Compare channels

What each live channel actually supports

The core AI is the same everywhere. What differs is message types, setup dependency and known limits.

CapabilityWebsiteWhatsAppFacebook Messenger
Message typesText, quick-reply buttonsText, template messages, catalogue linksText, quick replies
Lead capture✓✓✓
Human handover✓✓✓
Booking flows✓✓Via call link or contact details
Setup dependencyAdd a script snippet to your siteA verified WhatsApp Business numberConnected Facebook Page with messaging enabled
Known limitationNo proactive push outside the siteBusiness-initiated messages outside the 24-hour window need an approved templateSubject to Meta Page messaging policies

Need multilingual replies across these channels? See the Multilingual AI chatbot page.

What we're building

Coming next to the new platform

Instagram DMs and Telegram are next, bringing the same AI to two more places your customers already are.

A Singapore business owner reading Instagram DMs, lit by a warm pink and orange gradient glow Instagram
INSTAGRAM On the roadmap

Answer every Instagram DM the moment it lands

For beauty, retail and lifestyle brands, Instagram is where discovery turns into "how much?" and "can I book?". Instagram DM automation is coming to the new platform, so the same AI that runs your website and WhatsApp will handle your DMs too.

What's coming
  • Instant replies to Instagram Direct Messages, 24/7
  • Share pricing, availability and booking links in-chat
  • Capture leads from story replies and post comments
  • One consistent brand voice across every channel
A Singapore SME professional using Telegram, lit by a sky-blue message glow Telegram
TELEGRAM On the roadmap

Meet customers on Telegram, automatically

Telegram is a fast-growing channel for communities, orders and support in Singapore. Telegram automation is on the roadmap, bringing the same instant, on-brand AI conversations to your Telegram channel and group chats.

What's coming
  • Automated replies for Telegram channels and groups
  • Handle orders, FAQs and booking flows in-chat
  • Capture and route leads into your dashboard
  • Human takeover whenever a conversation needs it
New vs legacy

New AI Convo vs the original AIConvo

AI Convo is migrating onto sharper infrastructure. Same team, same brand, here's what's actually different underneath.

What changedLegacy AIConvoNew AI Convo
Channels supportedWhere the AI answers customersWebsite, WhatsApp, Facebook MessengerSame three, live today, plus Instagram DMs & Telegram on the roadmap
Lead captureWhat happens after a chat endsConversation logged for manual follow-upAgentic capture: it qualifies, captures and routes each lead on its own, logged with the context it came from
Buying-intent signalKnowing who to call firstNo scoring, every lead looks the sameEvery conversation scored hot, warm or cold automatically
Human handoverWhen your team needs to step inOne-way handover to a humanTwo-way live handover: jump in and out of any chat, either direction
Knowledge trainingTeaching the bot your businessFAQs and text re-typed manuallyReads PDFs, notes and photos directly, with OCR built in
Answer qualityHow the bot actually repliesStandard chatbot responsesFrontier-model answers with citations and human-in-the-loop control
Platform & security foundationWhat it's built onOriginal system, now being retiredRebuilt with row-level tenant isolation, encrypted secrets and SSRF guards from day one

Same AI Convo brand and team. If you're an existing AIConvo client, your account is moving across as part of this upgrade, not being replaced by a new vendor.

Get started

See it running on your channels

Book a free demo and we'll show AI Convo trained on your business, across the channels you actually use.

Book a free demoHow it works

Talk to us about your channels

Tell us which channels you need and we'll be in touch.