Here's the whole loop, start to finish. A customer messages your website, WhatsApp or Facebook Messenger. AI Convo answers straight away, works out how serious they are, gets their name and number, and puts a qualified lead on your team's desk with the full conversation attached. It does this at 2am and on public holidays, in the languages your customers actually type in.
Same AI, three places your customers already are. Here's what a real conversation looks like on each one.
Most website visitors leave without ever filling in a contact form. AI Convo opens the conversation while they're still on the page, answers the thing they came to find out, and asks for a name and number at the moment they're actually interested, not after they've clicked away.
WhatsApp carries an outsized share of Singapore's buying conversations, and it's where a slow reply costs the most. Someone asks about Saturday availability at 8:15pm. AI Convo answers at 8:15pm, from your real pricing and availability, whether or not anyone on your team is holding a phone.
Your Facebook Page probably collects more DMs than you realise, and most of them land outside office hours. AI Convo replies to every one, shares pricing and service details, and captures the contact before that person moves on to the next Page in their tabs.
It's the same trained AI on all three. Someone who browses your site on Monday and WhatsApps you on Thursday gets a consistent answer both times, and lands in the same place on your side.
A contact form asks a stranger to fill in four fields for nothing in return, and most of them don't bother. A conversation gets the same details by simply asking, in the middle of being useful. That's the whole difference, and you see it in what's sitting in your inbox the next morning.
AI Convo looks at each chat and marks it hot, warm or cold. Someone who asked to be contacted or left their number is hot. Someone comparing options or asking about price is warm. A general browser is cold. Your inbox can then be filtered so the leads worth chasing rise to the top on their own, no manual tagging by your staff.
The dashboard shows which questions come up again and again, which channel they arrive on, and when your genuinely busy hours are. It's worth a proper look in the first month, because the question costing you the most jobs is often not the one you'd have guessed.
Customers judge you on the first reply. A quick, specific answer to the exact thing they asked reads as competence. We don't publish an uplift percentage, because we don't have a named, dated source for one. What owners do keep telling us is that answering first is what wins the job.
Each conversation lands tagged with what the person wanted and how ready they were to buy, contact details attached. Your team starts the day with a call list instead of a pile of chat logs to read through first.
You should not have to write prompts or guess what the bot needs to know. AI Convo reads the material you approve, then drafts its own persona, greeting and goal to match your business. Before it ever talks to a customer, it tells you where its knowledge is thin, so you fix the gaps up front instead of finding them in a real conversation.
It drafts its own tone, opening line and goal from your content, with no prompt-writing on your side.
It checks the everyday things a customer asks about, services, pricing, hours, location, contact, booking and policies, and tells you plainly what is missing or too thin.
Every page is checked during training, and if anything failed to load, the setup flags it for review rather than going live blind.
Most businesses go live within 1-2 weeks. Here's what actually happens in that window.
A short call to understand your channels, your products or services, and what your team currently spends the most time repeating to customers.
You provide the FAQs, pricing, policies and past conversations you're comfortable having the bot trained on. You can hand over documents and photos, not just typed text: AI Convo reads PDFs and scanned pages directly. Nothing is scraped without your sign-off.
The bot is trained on your approved material and tone of voice, not a generic template shared across every AI Convo customer.
We run real questions through the bot before it ever talks to a customer, checking for gaps, wrong answers and awkward tone.
The bot is connected to your live channels, website widget, WhatsApp Business number and/or Facebook Page.
You go live, and we review real conversations with you in the first weeks to tighten answers and fix anything that's off.
An agentic chatbot that guesses confidently is worse than one that asks for help. AI Convo is designed to ground its replies in the material you approved, not to improvise.
Answers are drawn from the FAQs, policies and pricing you supplied during training, so a reply about your refund policy actually reflects your refund policy.
When a question falls outside what the bot has been trained on, it says so and offers to connect the customer to a person, instead of inventing an answer. Your team can then step into the live web chat and take over, and hand it back to the AI afterwards, so the conversation never breaks.
Your team can review past conversations and flag a wrong or awkward answer, which feeds back into how the bot is trained going forward.
We won't promise a specific improvement figure in advance; the Implementation & ROI guide walks through calculating your own numbers.
See where this runs: WhatsApp · Website · PDPA controls · Pricing
Book a free demo. We'll train AI Convo on your business and show it converting live.
We'll be in touch to scope a session for your business.