A shopper with a question about sizing, delivery or stock either finds an answer in seconds, or leaves the tab open and forgets to come back. AI Convo's chatbot helps shoppers find products and get real answers, while keeping refund and dispute decisions with your team. Here's what it actually does, and what depends on your specific setup.
Answers questions about sizing, materials, compatibility and features from your catalogue and product descriptions.
Explains your stated delivery timelines and returns policy clearly, so shoppers aren't hunting through a separate FAQ page.
Where connected to your catalogue or platform, shares current stock and price. Without that integration, it answers from information you keep updated.
Where your order system is integrated, gives real order updates. Otherwise routes order-specific questions to your team.
A chatbot quoting last month's price or a discontinued product erodes trust fast. Two setups are possible, and we're upfront about which applies to you before you buy.
Where your ecommerce platform supports it, the bot pulls current stock and pricing directly, no manual updates needed.
Without a live integration, the bot answers from product information you upload and update yourself, accuracy depends on how often you refresh it.
The bot guides shoppers toward relevant products from your catalogue based on what they say they need, it isn't running a separate recommendation-engine model.
The bot explains your returns policy but hands off any actual refund, exchange or dispute decision to your team.
The bot can answer why a discount code isn't applying or explain checkout steps, drawing on the same approved material as everything else.
The chat widget works on any standard website, including common ecommerce platforms. Catalogue and order-status integrations depend on your specific platform, confirm feasibility with us during onboarding rather than assuming a specific plugin exists.
Comparing a chatbot to your current support setup? See AI Chatbot vs Live Chat, or the wider 7 Practical Use Cases guide.
Book a free demo and we'll confirm exactly what's possible for your store.
Tell us your platform and we'll be in touch.